Why I Hate 3
Posted on 06. Aug, 2007 by Cameron Reilly in Bitch Session
Here’s the latest chapter of my saga with 3.
As regular readers may recall, about 8 weeks ago I dropped my 5 month-old DOPOD 838Pro into a 3 store because it had stopped working. They told me they had to send it away to get it repaired and it would be back in three or four weeks.
When I called them four weeks later, they told me it would be ANOTHER 3 weeks.
When I called them three weeks later, they told me it hadn’t even been looked at yet and they couldn’t tell me how long it would be before I had my phone back.
So I asked them to give me a new phone but they couldn’t do that because they didn’t have any DOPOD 838 Pros in stock.
So I asked them to just terminate my account and let me go get a phone from somewhere else. They told me that would cost me a $900 fee.
So i fumed and waited.
Today they called me to tell me my phone was fixed and ready to be picked up at the store. After 8 weeks.
When I went to pick it up from the store, the guy told me it was all fixed. But when I tried to check it, the battery was COMPLETELY dead and I couldn’t even get it to turn on more than 5 seconds.
So I brought it home, charged it up – guess what? They hadn’t fixed a GODDAMN THING. The same problem I had 8 weeks ago – namely that the thing is a brick, won’t make calls – is still the there.
So I called the store back and they told me they now had their own repair center in St Kilda Road and I should take it there. I rocked up at St Kilda Road, only to be told by the girl there that they don’t actually open until September and don’t repair DOPODs anyway.
I told this girl I was furious and explained the story. I then sat there for an hour while she called everyone from the manufacturer to the repair center to “priority support” trying to get me a solution.
After an hour, I had no explanation why they returned me a phone without fixing a damn thing, and they gave me two options:
1) Take the phone MYSELF down to their REAL repair center in Nunawading, lose it for 5 days, and take my chances.
or
2) They had a refurb unit, another DOPOD, not the same model as mine but similar, which they will send me. It will take three days. It doesn’t have a battery. So I need to go online, order a battery, pay for it, then after the battery and phone arrives, I can call 3 “customer support” and they will refund the amount of the battery.
Because I wanted a working phone as soon as possible, I took the last option.
I cannot WAIT to get out of the contract with 3 and I would highly recommend you avoid 3 if you can.
Yes, Hugo, you called it mate.
UPDATE: Looks like I’m not the only person with a gripe against 3. Check out this thread on NotGoodEnough.org.
UPDATE 2: Looks like the NGE people didn’t like my post for some reason, they took it down and deleted my account I think!
GDAY WORLD #215 – Bitchin’ About Office 2007
Posted on 19. Mar, 2007 by Cameron Reilly in Bitch Session, Podcast
Tonight in the Bitchcast, I’m joined by Jodie Miners and Tony Goodson. We bitched about a bunch of things, including (but not limited to):
By the way, I apologise for my mic being up too loud at the beginning and blame it on the new PC. My set-up isn’t exactly right. Also – when I went to edit this show I discovered that 1Mb RAM isn’t enough! Not even with the Dual Core. The whole machine froze to halt.
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Join The Bitch This Sunday Night
Posted on 16. Mar, 2007 by Cameron Reilly in Bitch Session
Title: EPISODE3 – G’day World Bitch
Description: This is the chance for listeners of the G’Day World podcast (Australia’s #1 podcast, www.gdayworld.com) to ring in and have a bitch. About the host (Cameron Reilly, CEO of The Podcast Network and all-round loudmouth), the show, or just things in general. Show is scheduled for 6am US EDT which is 9pm Aust DST.
Start Time: 03/18/07 06:00 AM EDT
Duration (minutes): 60
Click on the below link for details. Don’t forget – you can call in via phone (it’s a US number), SkypeOut or a SIP-compatible VOIP client, like Gizmo.
The Dead PC Blues
Posted on 14. Mar, 2007 by Cameron Reilly in Bitch Session, General
Oh joy – yesterday by main PC, the desktop, whimpered and died. Found out today that my C drive died. So i bought another one and now I’m going to spend the next 24 hours (if I’m lucky) installing Windows XP (cuz none of my so-called ‘friends’ at Microsoft have given me a freebie copy o Vista to “review”), XP Service Pack 2, XP patches 1 – 2978, Office, Adobe Everything, etc etc etc. GRRRR.
It shouldn’t be this hard.
I want a PC that need nothing installed.
I want a PC where components don’t die every few years.
I want a PC that is designed to humans, not one where I have to learn what SATA means.
I want a PC that will recognized there is a keyboard plugged in so I *can* actually hit ENTER to installed the frakkin operating system.
It’s 2007. We’re supposed to have HAL by now. My PC doesn’t even know I have a keyboard plugged in. What went wrong…